Protea Hotel Fire & Ice! Melrose Arch - Johannesburg

Protea Hotel Fire & Ice! Melrose Arch - Johannesburg

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Protea Hotel Fire & Ice! Melrose Arch Reviews

Guest reviews are submitted by our customers after their stay at Protea Hotel Fire & Ice! Melrose Arch

Guest reviews

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Couple

  10.010

  The hotel is excellent! The location is brilliant: within the melrose arch complex and within minutes from Rosebank and Sandton. The decor of the hotel is very modern, we liked the "alice in wonderland" chair and the holywood theme. The rooms are spacious and the bed is very comfortable. The staff is very friendly and helpful. All in all one of the best hotels in Gauteng!

  Make sure to ask for the hotel parking, as this is right under the hotel (but not easy to find on your own).

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Older travelers

  9.610

  We only stayed one night.The service was friendly and efficient.The room was modern and comfortable.The situation is ideal for shopping and restaurants all close by.

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Older travelers

  7.410

  Loved the rooms, very clever design and everything one needs.

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Couple

  5.010

  The lady at breakfast was super.

  Your doorman on sat night was really rude,basing his idea of me on the way I was dressed and rudely asking "how can I help you" when I was checking in. I just feel that being in the tourism industry all those working at your establishment should know you can't group people just by looking at their dress code.

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Single

  10.010

  Have stayed in similar style hotel in Italy. This one definitely more bang for the buck. Staff was fantastic - courteous, efficient and accommodating.

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Single

  6.210

  Breakfast was good; Location is excellent with great restaurants and shops around; nice pool; cool design;

  Staff not well trained; Maid took 40 min to make a fairly tidy room; loud music from night club opposite of street; some furniture seems not equipped for hotel use (broken lamps, etc.); light in lift is far too dark; Small rooms for 2; Too much silly attention ('Hello, how are you' from every member of staff every time you see them);

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Couple

  10.010

  the check in was quick and painless so was check out and the staff very obliging

  i liked everything

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Couple

  9.210

  My husband and I spend one night at the hotel to celebrate our anniversary. We had a wonderful evening. The hotel had a great vibe, was spotless and the room was great. Lovely staff and a stunning pool area. It was also great to be in The Melrose arch complex.

  Our shower drain was blocked.More tv channels would have been nice or maybe the ability to rent a dvd in the room.

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Group of friends

  9.210

  Great design hotel near Sandton

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Couple

  10.010

  The service (all staff were very friendly and welcoming), the best toasted chicken mayo ever, the design was better than in the pictures and how I'd imagined.

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Older travelers

  9.210

  Location and restaurants good

  Check-in was not up to standard. room not available at 15h30 despite check-in 15h00. Given 2 single beds, yet booked double bed.

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Couple

  7.810

  The decor is great, and restaurant staff fantastic. We had a very pleasant stay and would definitely visit again.

  Pillows uncomfortable and cleaning staff noisy in the mornings

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Single

  8.810

  Free Wifi available in room and restaurant - this is something that puts the Fire & Ice above alot of other hotels. The restaurant had a great range of food with great service.

  I had some issues with my booking that took some time to solve however all other aspects of my stay were above expected.

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Single

  7.010

  The shawer box is within the room and there is no door, thus the steam goes into the room and the cold air comes in the shawer bow... the first time I see this.

• Protea Hotel Fire & Ice! Melrose Arch - Johannesburg
  Couple

  8.210

  The staff treated us like gold and we felt very much at home. Thank you to all the staff at the Protea Hotel Fire! & Ice. Keep up the excellent attitudes you have!

  The hotel is not very clearly marked from the entrances at Melrose Arch. Perhaps a sign here and there would make it easier to find. Parking area was well marked though.